Support & Maintenance
Support and maintenance as a service
Software does not stop needing engineers the day it ships. We take on the ongoing work (testing, pipelines, infrastructure, patches, small features) for applications already in production, including ones we did not build.
- QATesting as a service
- DevOpsPipelines and infrastructure
- Inherited codeWelcome, not a blocker
What we cover
Three things teams run out of capacity for first
Take one of them or all three. Each is staffed with senior engineers who do this work continuously rather than between projects.
QA as a service
Test strategy, automated regression suites and release testing run by people whose job is finding problems before your users do.
DevOps support
CI/CD, infrastructure as code, monitoring and alerting, kept working by engineers on call rather than by whoever set it up last year.
Application maintenance
Security patches, dependency upgrades, bug fixes and small features on systems that are live and cannot be rebuilt from scratch.
In practice
What the work actually consists of
Automated regression coverage
The suite that lets you release on a Thursday. Written against the journeys that matter commercially, not for a coverage percentage.
Release and acceptance testing
Each release exercised against real scenarios and devices before it reaches customers, with defects reported reproducibly.
Pipelines that stay green
Build, test and deploy automation maintained as your stack changes, so deployment stops being an event someone has to be present for.
Monitoring, alerting and on-call
You find out from a dashboard rather than from a customer, and there is a named engineer who responds when it fires.
Patching and dependency upgrades
CVEs, runtime end-of-life and framework upgrades handled on a schedule, before they become an emergency or an audit finding.
Incremental improvement
The small features and fixes that never reach a roadmap, delivered continuously so the product does not quietly stagnate.
How we start
We read the system before we promise anything about it
Taking over software you did not write is a known problem with a known method. It is not a discovery workshop.
Audit what exists
Code, infrastructure, tests, deployment path and known defects. You get the findings in writing whether or not you continue with us.
Stabilise the risks
Whatever the audit found that is urgent: unpatched dependencies, missing backups, a deploy only one person can run. Cleared first.
Agree the service level
Response times, hours of cover and monthly capacity written down, sized to what the system is worth to the business.
Run it continuously
A steady monthly rhythm of QA, patching and small improvements, with a report on what changed and what it cost.
Common questions
What buyers ask about support contracts
Will you maintain software another company built?
Yes, and a good share of this work is exactly that. The audit stage exists so we can be honest about the state of what we are inheriting before either side commits.
If the audit concludes that maintaining it costs more than replacing part of it, we will tell you that too, including when it means a smaller engagement for us.
How is it priced?
As a monthly retainer covering an agreed capacity and response time, which is what makes it a budget line rather than a series of surprises. Where the load is genuinely unpredictable we bill time and materials against a cap instead.
Can we take QA without the rest?
Yes. QA as a service is frequently the first thing teams outsource, because it is the discipline most often skipped when developers are under delivery pressure, and it needs different instincts from writing the feature.
What are your response times?
Agreed per engagement against business hours in EU time zones, with severity tiers so a production outage and a cosmetic defect are not treated as the same request. Extended cover is available where the system justifies it.
Do you work alongside our in-house developers?
Usually, yes. A common split is that your team owns new product work while we carry QA, pipelines and the maintenance backlog: the work that otherwise interrupts them all week.
What if we want to bring it back in-house later?
It stays possible by design. The work happens in your repository and your cloud account, the tests and infrastructure definitions are yours, and documentation is written so a new hire can pick it up without booking time with us.
Tell us what is already in production
One call with a senior engineer about the system you are carrying. You will leave knowing what supporting it properly would involve.